Svenska Dagbladet is building an AI tool designed to bring its journalists and product teams closer to readers by letting staff question virtual focus groups trained on in-depth interviews with members of the paper’s audience. The idea, which has been under discussion since last autumn, is to provide quick, practical feedback that can inform both editorial and commercial decisions, rather than relying solely on readership data or time-consuming traditional surveys.
According to Dagens Media, the system is built on 60 one-hour interviews with readers and listeners in SvD’s target group, including both subscribers and non-subscribers. Each conversation covered broad topics such as how people consume news and how they make everyday decisions, giving the model enough material to construct fictional panel members who can answer questions that were not directly asked in the original interviews. So far, 28 virtual panellists have been created, with a full set of 60 expected once the project is complete.
Inanna Lallerstedt, SvD’s head of product and growth, said the experiment is intended to test a different use of AI from the one most media companies have focused on so far. Rather than generating or editing content, she said the newspaper is trying to use the technology as support for human judgement. Akvelina Karlberg, the editorial project manager, said the deliberately broad interviews were designed to give the model enough material to build a plausible fictional reader profile. Lisa Övermyr, Schibsted’s engineering director, said the aim is not statistical certainty but a way to generate hypotheses and fresh input in daily discussions.
The panel is divided into audience segments, allowing staff to ask questions of specific groups or use preset combinations such as all panellists, the moderator’s choice, age bands, men, women, subscribers or non-subscribers. The system has first been rolled out as a Slack application and has now also been added to the newsroom CMS, with the intention of making it a natural part of the workflow. Övermyr said one strength of the tool is that it can help staff step back from their own assumptions and look at a story through a user’s eyes.
SvD’s project is distinct from the more top-down AI mandates that have emerged at some other media groups. Lallerstedt said the initiative came from within the organisation, with editorial and technical teams working closely together from the outset, alongside a group of newsroom "super users" who were brought in early. Staff have also taken part in workshops to learn how the panel works, as the company looks for the strongest day-to-day use cases.
The next stage is likely to involve broader internal testing and new applications, including using the AI panel to assess the home page and exploring whether it can be built into analysis tools or automated workflows. The team is also considering whether it could be used to test marketing ideas or help shape product development at a very early stage. Lallerstedt said the point is not to find a definitive answer, but to widen the range of perspectives available when decisions are being made.
Source Reference Map
Inspired by headline at: [1]
Sources by paragraph:
Source: Noah Wire Services